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All practices will close for Independence Day on July 4. For holiday hours at our community sites, please click 在这里.

患者顾问和权利

At 纽约医院, we do everything we can to provide an excellent, welcoming experience. That means working with our patient advisory group to improve all we do and advocating for your rights as a patient.

患者咨询小组

We don’t just hear or read our patients’ comments—we invite them to help us make a change! 自2008年以来, we’ve worked with an active group of patient advisors to help us make decisions surrounding the patient experience at all our 位置.

纽约医院’s Patient and Family Advisors meets monthly with key leaders to provide valuable input, 意见, 并指导克服挑战和, 最重要的是, 帮助提高护理质量. If you’re interested in learning more about the advisory group, please call (207) 351-2110.

病人的权利

We will show you dignity, 尊重, and compassion:

  • 你会得到体贴的对待, 尊重, and full recognition of your dignity and individuality, including privacy in 治疗 and personal care.
  • 你也会被告知名字, 许可状态, and staff position of all those in contact with you.
  • You have the right to have your pain man年龄d and 支持ed.
  • 如果你有医疗紧急情况或分娩, 你有权利接受, within the capabilities of our facilities: an appropriate medical screening examination; necessary stabilizing 治疗 (including 治疗 for an unborn child); and, 如果有必要的话, an appropriate transfer to another facility even if you can’t pay or don’t have medical insurance and are not entitled to Medicare or Medicaid.

We will empower you with control over your care:

  • You and/or your representative have the right to make informed decisions regarding the plan of care. Your rights include being informed of your health status; involvement in your care, 治疗, and discharge planning; and the ability to request or refuse 治疗.
  • This right isn’t to be used to demand 治疗 or services deemed medically unnecessary or inappropriate.

We will honor the privilege of treating you in your life journey:

  • You won’t be denied appropriate care on the basis of race, 宗教, color, 国家的起源, 性, 年龄, 残疾, 婚姻状况, 或者付款来源, nor will any such care be denied on account of your 性ual orientation.
  • You will be ensured confidential 治疗 of all information contained in your personal and clinical record, and your written consent will be required for the release of information to anyone not otherwise authorized by law to receive it.
  • You have the right to request advance directives and/or expect that advance directives will be honored when applicable.
  • You have the right to have your personal doctor and a family member or other person you choose notified that you have been admitted to the hospital.

We will create a safe, comfortable environment for your care:

  • You have the right to receive care in a safe setting free from all forms of abuse, 忽视, 和骚扰.
  • You have the right to be free from restraint or seclusion of any form imposed as a means of 强迫, 纪律, 方便, 或者被员工报复. Restraint or seclusion may only be imposed to ensure your immediate physical safety or that of a staff member and/or others and must be discontinued at the earliest possible time.

冰球突破将无私地给予;

  • You have the right to full information and counseling on the availability of financial aid for care rendered if requested.

冰球突破要善良、诚实、真诚;

  • Medical information contained in the medical records will be deemed your property. You will be entitled to a copy of such records upon request. You also have the right to add an addendum to the medical record if you don’t agree with the information contained in the record.
  • You will receive information in a way you understand, including interpretation and translation in a langu年龄 you prefer and the provision of assistance for vision, 听力, 或者必要时的认知障碍.
  • You may voice grievances and recommend changes in policies and services to facility staff or outside representatives free from restraint, 干扰, 强迫, 歧视, 或报复. The right to lodge a grievance or complaint about a hospital stay or the care received can be made to the State by writing: Maine Department of Health and Human 服务 Licensing and Certification Regulatory 服务: 41 Anthony Avenue, 州议会大厦站, 奥古斯塔, ME 04333-0011; 1 (800) 383-2441. You may also contact: LIVANTA BFCC-QIO Program 9090: (866) 815-5440 或电传 (866) 868-2289.

冰球突破将欢迎您和您的亲人:

  • You or your 支持 person(s) must be informed of your visitation rights. You have the right to designate a 支持 person or representative to act on your behalf to assert and protect your patient rights.
  • 你可以有一个家庭成员, 朋友, or other individual be present for emotional 支持 during the course of your stay.

We will make opportunities to create joy and happiness:

  • We are committed to providing the best care possible. If you have any concerns about your care, please don’t hesitate to let us know. Leaders for the various services are available, as is Patrick A. 泰勒博士,冰球突破院长.

For more information, call the 护理 Access Center at (207) 363-4321 或者在任何内部电话上拨“0”.

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